There’s no doubt about it; Apple has an extremely dedicated fan base. From waiting in line a whole week for a phone, to writing books and creating movies dedicated to the Apple experience, we’d say that this ungrateful corporation is lucky to have such a following. With this kind of loyalty, you’d expect Apple employees to treat customers with, at the very least, courtesy and respect.
This was not the case however, when an email to Steve Jobs regarding water damage took a hard left. An anonymous tipster on the BoyGeniusReport accidentally spilled water on his MacBook Pro, and after contacting Apple support was informed that the repair would cost $300. Without any guarantee as to its success. Naturally frustrated, the guy sent Satan Jobs an email voicing his concerns and this was the reply:
Xxxxxxx,
This is what happens when your MacBook Pro sustains water damage.They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.
Steve
Whether this was actually Steve or not doesn’t really matter considering it came from within Apple. You’d think that with Apple seemingly up on the blog and social networking communities, they’d expect for this to spread like wildfire. I’m sure they could have let the man down easy without making him feel like an idiot. A simple “not our policy” would do.
Apparently “Pro” machines dislike water, therefore we’d like to warn our aquatic readers to purchase regular Macs instead.
Apple doesn’t care about its customers
Tags: Apple, consumers, laptop, macbook pro, steve jobs